Question 1

What are the shipping rates and delivery time?

Accepted Answer

Malaysia
Sarawak Malaysia: RM6 (Estimated 1-3 working days) excluded Sibu, Sarawak (Hand-delivery ONLY)
West Malaysia: RM11 (Estimated 3-7 working days)
Sabah Malaysia: RM9 (Estimated 3-5 working days)
Singapore
RM36 (Estimated 5-8 working days)
Brunei
RM60 (Estimated 3-7 working days) We ship all the Brunei orders by land and offer local hand-delivery. Kindly send a DM through Instagram to @lovemberlab for delivery area.
Hongkong
RM150 (Estimated 14-30 working days)

Notes:
FREE MALAYSIA SHIPPING for orders above RM150.
FREE SINGAPORE SHIPPING for orders above RM350.
We ship all orders via GD EXPRESS (Gdex) courier service.
Please note that the minimum purchase is only applicable after discounts or vouchers that have been applied.
Besides, above timeline does not include weekends, holidays and unforeseeable delays on the courier's end.

Question 2

What countries do you ship to?

Accepted Answer

Currently we only ship within MALAYSIA, BRUNEI, SINGAPORE and HONGKONG. We will open more countries in the near future. Stay Tuned!

Question 3

Are all your items ready in stock?

Accepted Answer

Yes, all of our items are ready in stock exclude Sold Out/Preorder items.

Question 4

How can I place an order?

Accepted Answer

Just select the item(s) you want, add to cart and proceed to checkout where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

You can create an account under our site to make a faster checkout and receive updates/promotions in the future or you can just continue checkout as guest.

For customers who make the payment through Manual Payment (Bank transfer/TNG), don't forget to complete your order first before you make the payment.

Question 5

When will my order ship?

Accepted Answer

We ship items as soon as possible as we received your payment and order become available. We ship every day except Saturday and Sunday.

Question 6

Can I track my order?

Accepted Answer

Yes, once your order has been picked up by courier, you will receive an email from us that includes a tracking number. Just click the button TRACK SHIPMENT in the email to track directly!

Question 7

Can I cancel my order?

Accepted Answer

Unfortunately, orders that have been placed and paid in full cannot be cancel.

FREE SHIPPING ON ALL MY ORDERS RM150

FAQ

Frequently asked questions